I am seriously pissed right now. I just got off the phone with Prudential Insurance - I have been trying to get my mothers life insurance claim paid. It has been 2 months and all I have gotten from them is a run around and indigestion. They are supposed to pay the funeral home and it still has not happened. Every time I call them I get a different story, their computor records are a mess. 3 times I have been told they didn't have the death certificate oh wait yes they do. They need this form - oops sorry we have that. Now they need another form from the funeral home. I am fed up with them and their meaningless platitudes. I am very glad that my insurance is not with Prudential.
I have written them a letter complaining about their service, not that it will do anything, but it made me feel better, as did writting this post.